Giant Mart is dedicated to provide the best service to customers. This section includes most important questions a customer need answer. It answers order question, shipping and most shopping related issues.
|Hours of Operation|
If you would prefer, you can order via email, fax or phone. To do this, please provide the following information:
- Name (and item number if known) of each item you would like to purchase.
- The quantity of each item you would like to purchase.
- Your billing address. (The address your credit card statements are sent to.)
- The address you want the items shipped to (if different from billing address)
- Credit card information (type: Visa/Mastercard/American Express/, number, expiration month and year)
- Your phone number
If you do not wish to email your credit card information (or your order for that matter) call us at 1-800-397-2795
You can also fax it in to us at 1-866-895-2761
If you prefer, you can pay by check or money order, but this can delay shipping of the items ordered. You can either email the order to this address, or mail it (along with the check or money order) to:
3W Giant Mart inc
St-Léonard, Qc, Canada H1T 1J9
|Can I Pay Using a Purchase Order ?|
How to cancel an order ?
If you need to cancel an order you have already placed, please call our customer service line at 1-800-397-2795. While we will make every effort to cancel your order before it leaves the warehouse, please understand that this is not always possible.
All standard item will be cancelled at no charge if not ship yet. Custom made products can't be cancelled when the production process is on the way.
Restocking fee may apply.
|How Do I Modify My Personal Information ?|
How Can I Opt Out of your e-mail newsletter and promotional list ?
Giant Mart does not sell, rent, or give away your personal information to other companies. We do send email newsletters to customers who sign up for it, and also provide email notifications to existing customers regarding valuable information such as sales and promotions.
To unsubscribe to the 3W Giant Mart e-mail list you just have to use the link at the bottom of the e-mail and unsubscribe.
|What if the item I have ordered is Backorder Or Out Of Stock ?|
When Will My Order Ship ?
Many items ship within 1-3 business days, item such as landing mats and padding usually ship within 7-10 business days and finally some manufacturing upon order item will be ship within 10-15 business days unless otherwise specified when placing the order. Some more complicated manufacturing item such as bleacher may take 1 month.
That lead time does not included the transit time that the carrier required.