Return policy

Our Risk-Free Online Shopping Policy
Your satisfaction is guaranteed when you purchase online from a 3W Giant Mart Website. We offer top quality products at discount price. If you are not satisfied for whatever reason, with your products, we will give you your money back. See below for conditions, restrictions and all the details.

100% Guaranteed Satisfaction

We always do all possible effort to delivered your order as fast as possible. Our normal lead time is 7 to 10 business days. In the holiday season and the summer vacation season the lead time can be extended as the production stop and your product order may not be in stock. Dont hesitate to contact us anytime to confirm the expected delay of your order.

  • If you need to cancel your order you must contact us immediately. Please note, you will receive a return email confirmation if you do not receive this confirmation within 1 business day please call us at 1-800-397-2795 and speak with a customer service representative.
  • If your order has already been shipped and/or received, you may still request a refund we guarantee satisfaction! All returnable merchandise must be sent, freight prepaid, and received by us within 30 days of date of purchase in its original condition.
    Upon receipt, we will issue you a full refund (less all shipping costs). Please include the reason why you do not want the merchandise please be honest because this will help us improve our products in the future. Prior to returning merchandise, all return items must have a Return Authorization (RA) number issued by 3W Giant Mart.
    Please send us an email to refund@giantmart.com entitled Refund Request, and we will issue an RA number and the return address within 2 business days.
  • Please note that all custom products manufactured specifically for you in the size, color, logo etc.. Cancellations can only be accepted prior to the beginning of production.
    These custom products are guaranteed against manufacturing defects only and cannot be returned for a credit or refund! In certain case, custom product can be refund with a 15% restocking fee, please contact us to know if your product is restockable.
  • Damaged or defective merchandise can be exchanged free of charge by contacting 3W Giant Mart within 10 days of receipt of merchandise. If you are receiving a shipment via motor freight, you must inspect the shipment before signing the bill of lading.
    If you notice any damage to the shipment, you must identify this damage on the bill of lading before signing it.

IMPORTANT NOTICE
There are some important procedures you need to follow when you receive the shipment specially gym mats, flooring, curtain and padding. Those item are generally shipped by Common Carrier such as UPS Freight, R&L Carriers or FedEx Freight.

When your mat is delivered you will be responsible for the following:
1) Provide personnel to move the merchandise from the truck into the building. The driver is responsible only to get the merchandise to the end of the trailer. A two-wheel hand truck is usually the safest way to move the merchandise.

2) Inspect the packages as you unload them from the truck. Since the merchandise may have been moved on and off of trucks in route, the possibility exists for damage. For flooring mat minor scratches or nicks to the foam is normal however large punctures, cuts or missing foam that will effect the performance is not acceptable. We recommend that you remove and save the plastic bags by cutting the nylon tie and pulling off the bags. Look over the interior packaging for any signs of damage.

3) If you find anything that is significant you must note the damage on the Bill of Lading prior to signing. If you note the damage we will be able to file a claim with the freight company for repair or replacement of the damaged section.

4) If damage is not noted and the merchandise are signed for, you are accepting the merchandise in the condition received and neither the freight company nor 3W Giant Mart inc can be held responsible for the damage. 3W Giant mart inc will however work with you to repair any damage as economically as possible.

5) If you have any questions call us immediately: 1-800-397-2795